Privacy Policy

Genesis Dashboard ("Genesis," "we," "us," or "our") operates the website located at genanalytics.io and the Genesis Dashboard analytics platform (collectively, the "Services"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our Services.

1. Information We Collect

Information You Provide

We may collect personal information you voluntarily provide when you:

• Request a demo or contact our sales team
• Create an account or subscribe to the Services
• Submit support requests or communicate with us
• Sign up for newsletters or marketing communications

This information may include your name, email address, phone number, company name, job title, and billing information.

Information Collected Automatically

When you access the Services, we may automatically collect certain information, including:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages viewed, features used, time spent, referring URLs)
• Cookies and similar tracking technologies

Customer Data

As a data analytics platform, our customers may upload, connect, or transmit data to the Services for analysis ("Customer Data"). Genesis processes Customer Data on behalf of and at the direction of our customers. We do not own Customer Data, and we process it only to provide the Services, comply with our agreements, and meet legal requirements.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services
• Process transactions and send related information
• Respond to your comments, questions, and requests
• Send technical notices, updates, and support messages
• Communicate about products, services, and events (with opt-out available)
• Monitor and analyze usage trends to improve the Services
• Detect, prevent, and address technical or security issues
• Comply with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on the following legal grounds:

• Contractual Necessity: To perform our contract with you or take steps prior to entering a contract.
• Legitimate Interests: To operate, improve, and secure the Services, and to communicate with you about our products.
• Consent: Where you have given specific consent (e.g., marketing communications, non-essential cookies).
• Compliance with Law: Where we are required to process data to comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third parties who perform services on our behalf (hosting, payment processing, analytics, customer support), subject to confidentiality obligations.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.
• Legal Requirements: When required by law, subpoena, or court order, or to protect our rights, property, or safety.
• With Your Consent: When you have authorized us to share your information.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Customer Data is retained according to our agreement with the applicable customer and is deleted or returned upon termination in accordance with that agreement.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain exceptions.
• Opt-Out: Opt out of marketing communications at any time using the unsubscribe link in our emails.
• Data Portability: Request a machine-readable copy of your information.
• Object/Restrict: Object to or request restriction of certain processing.

To exercise these rights, contact us at privacy@genanalytics.io. We will respond within the timeframe required by applicable law.

8. Cookies and Tracking

We use cookies and similar technologies to operate the Services, analyze usage, and improve your experience. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Services.

9. International Transfers

Your information may be transferred to and processed in countries other than your own, including the United States. Where required, we implement appropriate safeguards for such transfers.

10. Children's Privacy

The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Genesis Dashboard
Email: privacy@genanalytics.io
Website: genanalytics.io